Returns and refunds
You have fourteen days from delivery to change your mind, with no reason required.
- Time limit
- Fourteen days from delivery
- Reason
- None required
- Return postage
- At your expense
- Refund
- Within fourteen days of our receiving the return
How to return a piece
- Write to [email protected] with your order number, within fourteen days of delivery.
- We explain how to proceed. Tell us before sending anything back: depending on the piece, the workshop may give an address closer to you.
- Send the piece back. Return postage is at your expense.
- We refund you within fourteen days of receiving the return.
Prints and the right of withdrawal
Prints are chosen from a catalogue in standard sizes, so they are not treated as personalised goods and the withdrawal right applies in full.
The withdrawal right rests on articles L221-18 and following of the French consumer code.
Return address
Maison Soleil, 34 avenue Reille, 75014 Paris, France. Tell us before sending anything back: depending on the piece, the workshop may give an address closer to you.
Damaged or faulty piece
If a piece arrives damaged, send us a photograph within forty-eight hours: it is remade and reshipped at our expense. The two-year legal guarantee of conformity applies in addition.
Related pages
Shipping and returns · Terms and conditions of sale · Contact